> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recommendations

> Proactive nudges about your accounts, conversations, and team: surfaced where you already work.

Recommendations are proactive nudges Custral raises when it notices something
worth your attention, a customer going quiet, a conversation aging past its
SLA, an inbox piling up. You don't configure them; they appear automatically as
Custral scans your workspace.

## Where you'll see them

<CardGroup cols={3}>
  <Card title="Home" icon="house">
    The **Needs attention** feed on your home dashboard interleaves
    recommendations with your open tasks and conversations, the quick glance.
  </Card>

  <Card title="Tasks panel" icon="list-check">
    A **Recommendations** section at the top of the Tasks panel, so they sit
    right where you look for what to do next.
  </Card>

  <Card title="Recommendations inbox" icon="inbox">
    The full, filterable list at **/signals**. Open it to triage everything in
    one place.
  </Card>
</CardGroup>

## What gets recommended

Each recommendation is **deterministic**. It fires on a clear condition, never a
guess, so it's always explainable. Today's types:

| Recommendation                | Fires when                                                           |
| ----------------------------- | -------------------------------------------------------------------- |
| **Account went quiet**        | A customer you had regular conversations with has gone silent.       |
| **Aging conversation**        | An open conversation has had no activity past its SLA window.        |
| **First-response SLA breach** | A conversation is still waiting for its first reply past the target. |
| **Unassigned inbox backlog**  | An inbox has a pile of open conversations with no owner.             |
| **Overloaded queue**          | A teammate is carrying an oversized open-conversation queue.         |

<Info>
  Each recommendation carries a **severity** (low / medium / high) and a short
  "why" line with the evidence behind it.
</Info>

## Acting on a recommendation

Every row offers one-click actions:

* **Open**: jump to the conversation, account, or inbox behind it.
* **Mark done**: you've handled it; it clears from the list.
* **Snooze**: hide it for now; it re-surfaces later.
* **Dismiss**: not useful; it won't come back unless the situation gets
  materially worse.
* **Helpful**: tell us it was a good call (this tunes future recommendations).

Recommendations also **heal themselves**: once the underlying condition clears (the customer
replies, the conversation gets answered), the recommendation
the list automatically.

## Who gets notified

Each type routes to the right person: a churn nudge goes to the **account
owner**, a conversation SLA breach to its **assignee**, an overloaded queue to
that **rep**. **High-severity** recommendations for work you own also send a
**push notification**.

Turn those pushes off any time under **Settings → Notifications →
Recommendations** (they'll still appear in the app; you just won't be pinged).

## Troubleshooting

<AccordionGroup>
  <Accordion title="I don't see any recommendations">
    Recommendations are populated by scheduled scans, hourly for conversation
    SLAs and inbox backlog, daily for account-health and queue-size checks, so a
    brand-new workspace (or one that was just enabled) won't show any until the
    next scan runs. They also only appear when there's genuinely something to
    flag; an empty list often just means you're on top of things.
  </Accordion>

  <Accordion title="A recommendation is gone. Did I lose it?">
    No. Recommendations auto-resolve when their condition clears (the account
    replied, the conversation was answered). If you dismissed one by mistake, it
    will come back if the situation gets materially worse.
  </Accordion>

  <Accordion title="I'm not getting push notifications for them">
    Only **high-severity** recommendations for work **assigned to you** push.
    Check **Settings → Notifications → Recommendations** is on, and that push
    notifications are enabled for Custral on your device. Recommendations with no
    single owner (like an unassigned-inbox backlog) surface in the app but don't
    push.
  </Accordion>

  <Accordion title="A recommendation looks wrong or unhelpful">
    Hit **Dismiss** (it won't return unless it worsens), and **Helpful** on the
    ones that land. That feedback is what tunes which recommendations you see.
  </Accordion>
</AccordionGroup>

## Related

* [Property Auto-Fill Agents](/ai/property-agents/overview): AI that fills a
  field; recommendations are AI that flags what needs attention.
* [Tasks](/team/tasks/overview): recommendations live alongside your tasks in
  the same "needs attention" surfaces.


## Related topics

- [Grade](/data/properties/complex/grade.md)
- [Notifications](/start/settings/notifications.md)
- [Standard Objects](/data/objects/standard-objects.md)
- [Change Log](/product/updates.md)
- [AI](/ai/overview.md)