> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Weakest Criteria

> Each teammate's two lowest-scoring scorecard criteria, beside how the whole team scores on them.

## When to use

Use Weakest Criteria to decide what to coach next. For each teammate it lists the two scorecard criteria they score lowest on, with the team's score on the same criterion beside it, so "Next steps agreed 31% (team 72%)" reads as a habit to work on, not a bad day.

## Required data shape

* **Submitted coaching reviews** on one [scorecard](/comms/coaching/scorecards). Criteria only compare within a scorecard, so the block reads one: the most-used scorecard in the window, named at the top of the block.
* **Teammates on the reviewed calls.** A review counts for every teammate on the call.

## Configuration

| Setting | What it does |
| - | - |
| Over | The window: last 4, 12 or 26 weeks. |

## How it reads

* A criterion appears for a teammate only once they have **three scored answers** on it, so one call doesn't flag a habit.
* Text questions don't score and N/A answers don't count.
* Teammates are listed weakest first. A score 25 or more points under the team's is red, 10 to 24 under is amber.
* Only submitted reviews count. Stella's AI drafts never reach this block.

## Troubleshooting

| Symptom | Likely cause | Fix |
| - | - | - |
| "Once a teammate has three reviewed calls on a scorecard…" | Nobody has three scored answers on one criterion yet | Review more calls, or widen **Over**. |
| A criterion you expected is missing | It's a text question, mostly answered N/A, or on a different scorecard | Check the scorecard the block names at the top. |
| The page's filter bar doesn't change it | This block ignores page filters | Use **Over** in the block's own settings. |

## Related

<CardGroup cols={2}>
  <Card title="Call Score Trend" icon="chart-line" href="/bi/reporting/charts/coaching-trend">Each teammate's score, week by week.</Card>
  <Card title="Team performance" icon="users" href="/bi/reporting/team-performance">The per-teammate table, with a Coaching column.</Card>
</CardGroup>


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