> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Email threads from a connected mailbox, scoped to the record's contact.

## Overview

The **Inbox** block embeds a connected email channel. On a **record** page it shows that mailbox's threads with the record's contact: sender, subject, snippet, and date. Placed elsewhere (a dashboard), it shows the channel's recent inbox. It's the way to keep a contact's email conversation on their record without switching to the full inbox.

## Use cases

* A **Contact / Lead** record: the running email thread with that person, in context.
* A shared dashboard: a team mailbox's recent inbox as a monitoring panel.

## Configuration parameters

| Param       | Type       | Description                                                                       |
| ----------- | ---------- | --------------------------------------------------------------------------------- |
| `objectId`  | `object`   | The object the block is bound to. Set automatically when placed on a record page. |
| `channelId` | `dropdown` | The connected email channel (mailbox) the inbox is sourced from (required).       |

## Troubleshooting

| Symptom              | Likely cause                                                 | What to check                                                      |
| -------------------- | ------------------------------------------------------------ | ------------------------------------------------------------------ |
| No channel to pick   | No email channel is connected                                | Connect a mailbox under Communications first.                      |
| Empty on a record    | The record has no email, or no threads match it              | Add an email property value; matching is by the contact's address. |
| Empty on a dashboard | The chosen channel has no recent mail, or its sync is behind | Confirm the channel is connected and syncing.                      |

## See also

* [Inboxes (feature)](/comms/inbox/overview)
* [Conversations table](/blocks/embedded/conversations/conversation-table)


## Related topics

- [Inbox](/comms/inbox/overview.md)
- [Inbox Views](/comms/inbox/views.md)
- [Assemble a support inbox](/recipes/support-inbox.md)
- [Reminders (Return to Inbox)](/comms/email/reminders.md)
- [Blocked Senders](/comms/email/blocked-senders.md)