> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Buttons After an Answer

> Let visitors tell your AI agent an answer helped, or ask for a person, with one tap.

## Overview

When your AI agent answers a question, the chat widget shows two buttons under the answer:

* **That answered it** tells you the visitor got what they needed.
* **Talk to a person** hands the chat to your team.

The buttons sit under the newest answer only. They go away as soon as the visitor types
again, a teammate replies, or the chat is handed off.

## That answered it

Tapping it sends "That answered it" as the visitor's message. The assistant thanks them and
says they can ask anything else. In your inbox, that message shows **Marked resolved**
beside the visitor's name.

Nothing else changes. The conversation is not closed, nobody is assigned, and a later
question is answered in the same chat.

The button only appears under an answer the visitor can be finished with. An answer that
ends in a question ("How many people will use it?") or offers to bring in a person has no
buttons, because the visitor has something to reply to.

If a teammate has already taken the chat, the assistant stays quiet. The visitor's tap
still shows **Marked resolved** in your inbox.

## Talk to a person

The button works like the one under your greeting: it hands the chat to your team, and the
widget says when they reply. See [Office hours and email follow-up](/comms/chat/office-hours).

## Settings

**Settings → Chat Widget → AI Agent → Ask if an answer helped** controls **That answered
it**. It is on unless you turn it off, and it needs **Answer with AI before a human
replies** to be on.

The **Talk to a person** button follows **Offer "Talk to a person"** under **Settings → Chat Widget →
Prompts → Suggested questions**. See [Suggested questions and page prompts](/comms/chat/page-prompts).

The live preview shows both buttons under a sample answer, and the thank-you when you tap
**That answered it**.


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