> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live coach

> Keep the playbook's script in front of you during a call, see objections and upsell moments as they come up, and ask Stella in one line.

## Overview

The live coach runs a [playbook](/comms/playbooks/overview) alongside a call or meeting while it happens. It reads the transcript as the call goes and keeps three things in front of you:

* **The script**: the step you're on, its talk track, and what comes next.
* **Cards**: objections, battle cards and upsell moments, as soon as the customer raises them. Objections are caught by meaning, not exact words.
* **Stella**: ask Stella, your AI teammate, anything about the call and get an answer short enough to read aloud.

A playbook takes part only when **Live mode enabled** is on in its settings.

## On a call

While a call is live, its conversation shows **Live** next to the title, with how many lines have been heard. The feed sits beside your notes:

* The **step card** is pinned at the top: the playbook name, "Step 2 of 5", the step's title and talk track. It moves forward on its own as you cover each step, and never moves back over a step you chose yourself.
* Use the arrows to preview another step, then **Make current** to jump there, or **Back to step 2** to return.
* **Script** opens the whole script, one row per step with its full talk track. **Back to live** returns to the feed.
* The filter icon switches between the full transcript and **Coaching only**.
* Type in **Ask anything about this call…** to ask Stella.

## Switching playbooks

If the customer keeps talking about something another playbook covers, like pricing, a card suggests it with the customer's own words. **Switch to** moves you to that playbook and saves your place in the current one, with **Go back** to return. **Keep** keeps the current playbook, and that one isn't suggested again on the call. The coach never switches on its own.

## Desktop popup

In the desktop app, the live coach opens in a small window that floats over the meeting, even over a full-screen app. It is **hidden from screen share** and recordings, so the people on the call don't see it. Open it from the live meeting card in the sidebar (**⋯ → Live coach**); it closes itself a few seconds after the call ends.

## Mobile

On a connected call, tap **Coach** in the dialer to open the live coach as a sheet: the current step, switch suggestions, the feed with a **Coaching only** filter, and **Ask Stella about this call**.

## Related

* [Playbooks](/comms/playbooks/overview)
* [Call moments](/comms/coaching/moments): what the call covered, after it ends.


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