> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call moments

> See who talked, the topics in order and the key moments of a recorded call, add your own trackers, and approve the follow-ups in one click.

## Overview

Once a recorded call is processed, its **Moments** tab shows how the call went, and its **Summary** tab lists what to do next. Moments shows three things:

* **Talk ratio**: how much each speaker talked.
* **Topics**: what the call covered, in order, with how long each ran. The same topics show as a coloured strip under the player.
* **Key moments**: questions, objections, pricing, competitor mentions, next steps and comments, plus your own trackers. Filter by kind with the chips at the top.

Click a moment, a topic or a marker on the scrubber and the recording jumps there. With a row selected, Space or Enter plays and pauses.

## Trackers

Trackers flag the moments you care about on every call, on top of the built-in kinds. Add one in **Settings → Coaching → Trackers** with **New tracker**.

| Field | What it does |
| - | - |
| **Name** | What the moment is called on the call, like "Security review" |
| **How it listens** | **Keywords** matches exact words at no cost. **AI question** catches it however it's phrased, for a few credits per call. |
| **Keywords** or **Question** | Up to 25 words or phrases, or the question the AI answers, like "Did the customer ask about security?" |
| **Said by** | Anyone, the customer, or your team |

A tracker applies to calls analysed after you save it.

## Next steps

The **Summary** tab's **Next steps** groups what Stella suggests after the call:

* **People and company**: a contact for each guest who isn't in your CRM yet, and their company from their email domain. Approve both and the contact is linked to the company.
* **Your tasks**: follow-ups for you or a teammate, with a due date.
* **Waiting on them**: what the customer promised to do. **Track** makes a reminder task, due on the date they named or in three days.

Approve or dismiss each one, or click **Approve all** to approve them in order. Approved steps stay listed with an **Undo**.


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