> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Coaching Trends

> Roll up submitted coaching reviews into average scores, per-scorecard breakdowns, and a recent-reviews feed.

## Overview

Coaching Trends aggregates the reviews submitted through
[Coaching Scorecards](/comms/coaching/scorecards) into a workspace-level view of
performance over time. It answers "how are we scoring on conversations lately?"
with a headline average, a breakdown per scorecard, and a feed of the most recent
reviews.

## How it works

The screen reads every submitted review in your workspace within a trailing time
window and summarises it. You choose the window from a dropdown in the header:
**Last 7 / 30 / 60 / 90 days** (30 is the default). All figures recompute when
you change the window.

The page has three sections:

* **Summary cards**: total **Reviews** in the window, and the overall
  **Avg. Score** as a percentage with a progress bar. Scores are colour-coded:
  green at 80%+, yellow at 50–79%, red below 50%.
* **Scorecard Breakdown**: one row per scorecard, showing its average score and
  how many reviews fed into it.
* **Recent Reviews**: a feed of individual reviews, each showing the
  conversation title, the scorecard used, the reviewer, the submission date, and
  the review's score.

<Info>
  Trends only count **submitted** reviews. Draft or in-progress scoring on a conversation's Coaching tab doesn't appear
  here until you submit it.
</Info>

<Note>
  A trend percentage is a rollup across many reviews and can differ slightly from the badge on an individual review. For
  the exact score behind one conversation, open that review and read its per-criterion breakdown.
</Note>

## Using it

<Steps>
  <Step title="Open Coaching Trends">Go to **Settings → Coaching → Coaching Trends**.</Step>

  <Step title="Pick a time window">
    Use the dropdown in the header to choose Last 7, 30, 60, or 90 days. The summary, breakdown, and feed all recompute.
  </Step>

  <Step title="Read the rollups">
    Check the **Avg. Score** card for the headline, scan **Scorecard Breakdown** to compare scorecards, and use **Recent
    Reviews** to jump into specifics.
  </Step>
</Steps>

## Troubleshooting

| Symptom                                   | Likely cause                                                    | What to check                                                                               |
| ----------------------------------------- | --------------------------------------------------------------- | ------------------------------------------------------------------------------------------- |
| "No reviews submitted in this period."    | No reviews fall inside the selected window                      | Widen the window (e.g. Last 90 days), or submit reviews from a conversation's Coaching tab  |
| Trends look empty despite recent scoring  | Reviews were drafted but not submitted                          | Only submitted reviews count. Open the conversation and click **Submit Review**             |
| A scorecard is missing from the breakdown | No submitted reviews used that scorecard in the window          | Confirm the scorecard was actually used and the review submitted within the selected period |
| Trend % differs from a review's badge     | A trend is a rollup across reviews, not a single review's score | Compare against the per-criterion breakdown on the review itself                            |
| A review's reviewer shows as "Unknown"    | The reviewer account is missing name fields                     | Check the reviewer's profile has a first/last name                                          |

<Note>
  When reporting an issue, include the request id shown in the error toast. It links the in-app error to the server
  logs.
</Note>

## Related

* [Coaching Scorecards](/comms/coaching/scorecards)
* [Conversations & Threading](/comms/conversations/overview)
* [Communications](/comms/overview)


## Related topics

- [Coaching Scorecards](/comms/coaching/scorecards.md)
- [Change Log](/product/updates.md)
- [Business Intelligence](/bi/overview.md)
- [BI Best Practices](/bi/best-practices.md)
- [Sparkline](/bi/reporting/charts/sparkline.md)