> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blocked Senders

> Send a sender's future emails straight to Trash on a chosen inbox.

## Overview

Blocking a sender stops their email from reaching your inbox. Once you block
someone, any **future** email they send to that account is moved straight to
**Trash**. It never appears in your inbox and never marks as unread. It's the
stronger counterpart to [Unsubscribe](/comms/email/overview): unsubscribe asks
the sender to stop, blocking guarantees you stop seeing them.

## How it works

* **Per account.** A block applies only to the inbox you blocked from. If you
  have the same nuisance sender on two connected accounts, block them on each.
* **Future mail only.** Blocking affects messages that arrive *after* you block.
  The email you blocked from is moved to Trash for you; older messages already
  in your inbox are left as they are.
* **Moved to Trash, not deleted forever.** Blocked mail lands in Trash and
  follows your provider's normal Trash retention (recoverable for \~30 days on
  most providers). Nothing is permanently destroyed at block time.
* **Reversible.** Unblocking stops the auto-Trash immediately; the sender's
  future mail returns to the inbox.

## Using it

<Steps>
  <Step title="Open the email">Open any email from the sender you want to block.</Step>

  <Step title="Block the sender">
    Click the **Block** (🚫) action in the email toolbar. The open email moves to Trash and a confirmation appears with
    an **Undo** link.
  </Step>

  <Step title="Manage or undo">
    Use **Undo** in the toast to reverse it immediately, or visit **Settings → Blocked Senders** any time to review
    every block and **Unblock** a sender.
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="A blocked sender's email still reached my inbox">
    Blocking is per account. Confirm you blocked the sender on the same inbox the email arrived in. Check **Settings →
    Blocked Senders**: the **Account** column shows which inbox each block covers. Also note blocking only affects mail
    that arrives after the block; messages already in the inbox stay put.
  </Accordion>

  <Accordion title="I blocked someone by mistake">
    Open **Settings → Blocked Senders** and click **Unblock** on that row. Their future email will arrive in the inbox
    again. Anything already moved to Trash can be restored from your Trash folder.
  </Accordion>

  <Accordion title="I want to keep getting some mail but stop the marketing">
    Use **Unsubscribe** instead of Block when the sender offers it. That removes you from a mailing list without
    trashing everything from that address.
  </Accordion>
</AccordionGroup>

## Related

* [Email overview](/comms/email/overview)
* [Threads](/comms/email/threads)
* [Reminders](/comms/email/reminders)


## Related topics

- [email.received](/dev/webhooks/events/email-received.md)
- [Discover Contacts](/data/contacts/discover.md)
- [Change Log](/product/updates.md)
- [Troubleshooting](/comms/email/troubleshooting.md)
- [Email](/comms/email/overview.md)