> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Send and receive email in Custral: with tracking, AI drafting, threading, templates, scheduling, and deliverability built in.

Custral connects to your existing mailbox and mirrors every message (sent or received) into the platform, so you keep your address and sender reputation while email, SMS, voice, and chat all flow through one shared **Conversation** model. Email lives in the inbox and on every **record** the conversation touches.

## Get started

<Card title="Get started with Email" icon="rocket" horizontal href="/comms/email/getting-started">
  Connect a mailbox and send your first tracked email in about five minutes.
</Card>

## What you can do

**Write & send**

<CardGroup cols={2}>
  <Card title="Compose & send" icon="paper-plane" href="/comms/email/compose">
    Write from the inbox, a record, or a thread; pick which channel sends.
  </Card>

  <Card title="Smart compose" icon="wand-magic-sparkles" href="/comms/email/smart-compose">
    Inline AI autocomplete. Press Tab to finish your sentence. On by default.
  </Card>

  <Card title="AI writing assistant" icon="robot" href="/comms/email/ai-assist">
    Summarize a thread, draft a reply, or rewrite your draft (tone, length, translate).
  </Card>

  <Card title="Templates" icon="file-lines" href="/comms/email/templates">
    Reusable subject and body with tokens that fill from the linked record.
  </Card>
</CardGroup>

**Time it**

<CardGroup cols={2}>
  <Card title="Schedule a send" icon="clock" href="/comms/email/scheduling">
    Compose now, deliver at a chosen time from the Send menu.
  </Card>

  <Card title="Reminders" icon="bell" href="/comms/email/reminders">
    Snooze a thread and have it return to your inbox later.
  </Card>
</CardGroup>

**Organize & control**

<CardGroup cols={2}>
  <Card title="Threads" icon="messages" href="/comms/email/threads">
    Read, reply, forward, add internal notes, and link messages to records.
  </Card>

  <Card title="Blocked senders" icon="ban" href="/comms/email/blocked-senders">
    Send a sender's future mail straight to Trash on a chosen inbox.
  </Card>
</CardGroup>

## Feature reference

What each capability does and when to reach for it.

| Feature             | What it does                                                                | Use it when                                                           |
| ------------------- | --------------------------------------------------------------------------- | --------------------------------------------------------------------- |
| **Threading**       | Groups replies into one Conversation, keyed by Message-ID and participants. | Always on. Nothing to configure.                                      |
| **Smart compose**   | Inline ghost-text autocomplete as you type; Tab to accept.                  | Speeding up routine typing.                                           |
| **AI writing**      | Summarizes a thread, drafts a reply, or rewrites your draft.                | You want a first draft or a quick tone / length / translation change. |
| **Templates**       | Saved subject and body with property tokens that fill at send time.         | Sending the same message repeatedly.                                  |
| **Scheduling**      | Holds a message in the outbound queue until a time you pick.                | Timing matters, or you're writing outside the recipient's hours.      |
| **Reminders**       | Removes a thread from your inbox and returns it (unread) later.             | Following up on a thread that's waiting on someone.                   |
| **Blocked senders** | Auto-moves a sender's future mail to Trash, per account.                    | A nuisance sender keeps emailing one inbox.                           |
| **Deliverability**  | SPF / DKIM / DMARC and domain health so mail reaches the inbox.             | Sending real volume from your own domain.                             |

## Works with

<CardGroup cols={2}>
  <Card title="Records" icon="table-list" href="/data/records/overview">
    Threads link to the contacts and companies they involve; the full history shows on the record.
  </Card>

  <Card title="Sequences" icon="bolt" href="/automation/sequences/overview">
    Email steps pull from the same templates for multi-step outreach.
  </Card>

  <Card title="Workflows" icon="diagram-project" href="/automation/workflows/overview">
    A "send email" action can fire from any trigger.
  </Card>

  <Card title="AI agents" icon="sparkles" href="/ai/chat-agents/overview">
    Draft or auto-reply on an email channel.
  </Card>
</CardGroup>

## Reference & settings

<CardGroup cols={2}>
  <Card title="Deliverability & domains" icon="shield-check" href="/comms/deliverability/overview">
    SPF, DKIM, DMARC, sending domains, and warming.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/comms/email/troubleshooting">
    Email not sending, not arriving, or not threading.
  </Card>
</CardGroup>

## Related

* [Conversations & threading](/comms/conversations/overview): how email shares one thread with SMS, voice, and chat.
* [Suppressions](/comms/suppressions/overview): bounce and unsubscribe handling.
* [SMS](/comms/sms/overview) · [Voice & calls](/comms/voice/overview)


## Related topics

- [Email](/dev/webhooks/events/email.md)
- [email.clicked](/dev/webhooks/events/email-clicked.md)
- [email.replied](/dev/webhooks/events/email-replied.md)
- [email.unsubscribed](/dev/webhooks/events/email-unsubscribed.md)