> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Templates

> Reusable email bodies with personalisation tokens.

Email templates let you save a subject + body and reuse them across many sends. Templates are scoped to your workspace and can be filtered by the team that owns them.

## Personalisation tokens

Templates support property tokens that resolve against the linked record at send time. The available tokens depend on the object the template is associated with, a template tied to the `Contacts` object can use `{{first_name}}`, `{{email}}`, and any custom property on Contacts.

If a token cannot be resolved (no linked record, missing property), the literal placeholder is left in the body and the send is held for review.

## Where templates appear

* The compose modal has a **Template** picker in the toolbar.
* Sequence steps that send email pull from the same template list.
* Workflow "send email" actions let you choose a template.

<Note>
  Snippets (short, inline-only reusable fragments) are tracked separately from full templates and live under
  [Templates & Snippets](/comms/templates/overview).
</Note>


## Related topics

- [Templates](/comms/templates/overview.md)
- [Object Templates](/data/objects/templates.md)
- [Presentation Templates](/blocks/presentations/templates.md)
- [Sending SMS](/comms/sms/sending.md)
- [Pages](/surfaces/navigation/pages.md)