> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> The shared inbox surface for every channel.

The Inbox is the primary place agents live: a single list of every Conversation across every channel, with filters, assignments, and bulk actions. It reads and writes the same Conversation model documented in [Data Structures → Conversations](/data/conversations/overview).

## What you see

* One row per Conversation, regardless of channel.
* A small icon on each row showing the channel(s) involved.
* Last activity timestamp, assigned user, and unread state.
* Quick actions: reply, assign, snooze (return to inbox), close.

## Inbox layout

The Inbox is a Surface backed by the Conversation object. The default view shows all open conversations assigned to you; saved views in the sidebar give you alternates (My team's queue, All open, Awaiting first response, etc.).

## Real-time updates

Updates propagate in real time. When a teammate assigns themselves to a Conversation or sends a reply, you see it in your Inbox without a refresh. Presence indicators show who else is currently looking at a thread.

## See also

* [Inbox Views](/comms/inbox/views): saved views and how to build your own.
* [Conversation model](/data/conversations/overview): the underlying data shape.


## Related topics

- [Inbox](/blocks/embedded/object/inbox.md)
- [Inbox Views](/comms/inbox/views.md)
- [Assemble a support inbox](/recipes/support-inbox.md)
- [Reminders (Return to Inbox)](/comms/email/reminders.md)
- [Blocked Senders](/comms/email/blocked-senders.md)