> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox Views

> Saved views and how to slice your conversation queue.

Inbox Views are saved filters over the Conversation list. They follow the same Saved View model used across the app, so anything you can do with a database View, you can do with an Inbox View.

## Default views

* **My open**: Conversations assigned to you, status open.
* **My team's queue**: Conversations assigned to a team you belong to, status open.
* **Awaiting first response**: Open Conversations with no agent message yet.
* **Mentions**: Conversations where you've been `@`-mentioned in a note.

## Building a custom view

Open the filter pill bar at the top of the Inbox and add filters by:

* Channel (email, sms, voice, chat).
* Assignment (user, group, pool, unassigned).
* Status (open, snoozed, closed).
* Disposition / outcome.
* Linked record (e.g., "all Conversations for Acme Corp").
* Time-since (last activity, created, response due).

Save the filter set as a View; share it with your team if you want everyone on the same queue.

## Sorting

Sorts use the same field set. Default sort is "last activity desc"; common alternates are "created asc" (FIFO) and "response due asc" (SLA-driven queues).

## See also

* The [filter system](/surfaces/views/filters) used by Inbox Views and database Views.


## Related topics

- [Inbox](/comms/inbox/overview.md)
- [Assemble a support inbox](/recipes/support-inbox.md)
- [Conversation Table](/blocks/embedded/conversations/conversation-table.md)
- [List](/blocks/embedded/databases/list.md)