> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> Email, SMS, voice, and chat. Every channel in one shared inbox.

Custral handles every customer conversation (email, SMS, voice, and live chat) in one place. Every channel writes into the same [Conversation](/comms/conversations/overview) model, so they share one inbox, one threading model, and one automation surface. It's where your team lives day to day.

## Get started

<Card title="Connect your first channel" icon="rocket" horizontal href="/comms/email/getting-started">
  Connect an email inbox and send your first tracked message in a few minutes.
</Card>

## What you can do

**Reach out on any channel**

<CardGroup cols={2}>
  <Card title="Email" icon="envelope" href="/comms/email/overview">
    Send, receive, thread, schedule, template, and AI-draft email.
  </Card>

  <Card title="SMS" icon="message" href="/comms/sms/overview">
    Two-way SMS/MMS over your Twilio numbers.
  </Card>

  <Card title="Voice & calls" icon="phone" href="/comms/voice/overview">
    Browser dialer with recording, voicemail, and caller ID.
  </Card>

  <Card title="Chat widget" icon="comment" href="/comms/chat/overview">
    An embeddable live-chat widget for your website.
  </Card>
</CardGroup>

**Organize & route**

<CardGroup cols={2}>
  <Card title="Conversations" icon="messages" href="/comms/conversations/overview">
    The thread model that unifies every channel into one timeline.
  </Card>

  <Card title="Shared inbox" icon="inbox" href="/comms/inbox/overview">
    One assignable inbox with saved views across every channel.
  </Card>

  <Card title="Templates & snippets" icon="file-lines" href="/comms/templates/overview">
    Reusable full messages and inline snippets your team can drop in.
  </Card>
</CardGroup>

## Feature reference

What each capability does and when to reach for it.

| Feature                  | What it does                                                            | Use it when                                         |
| ------------------------ | ----------------------------------------------------------------------- | --------------------------------------------------- |
| **Email**                | Send, receive, thread, schedule, and AI-draft email from shared inboxes | Email is your primary channel                       |
| **SMS**                  | Two-way SMS/MMS over your own Twilio numbers                            | You need quick, high-open-rate texts                |
| **Voice**                | Browser dialer with call recording, voicemail, and caller ID            | You call customers or take inbound calls            |
| **Chat widget**          | An embeddable live-chat widget for your site                            | You want to talk to visitors in real time           |
| **Conversations**        | The thread model that unifies every channel into one timeline           | Always. It's the backbone every channel writes into |
| **Shared inbox**         | One assignable inbox with saved views across channels                   | Your team works queues together                     |
| **Templates & snippets** | Reusable full messages and inline snippets                              | You send the same content repeatedly                |
| **Deliverability**       | SPF/DKIM/DMARC, custom domains, and inbox warming                       | You send volume email and need to land in the inbox |
| **Suppressions**         | Automatic bounce, complaint, and unsubscribe handling                   | Always on: keeps your sending compliant and clean   |

## Works with

Communications composes with the rest of Custral. Conversations aren't a silo.

<CardGroup cols={2}>
  <Card title="AI" icon="sparkles" href="/ai/overview">
    Draft replies, run chat agents, and summarize threads automatically.
  </Card>

  <Card title="Sequences" icon="bolt" href="/automation/sequences/overview">
    Enroll a contact and let multi-step outreach send across channels.
  </Card>

  <Card title="Records" icon="table-list" href="/data/records/overview">
    Every conversation links to the record it's about, so context follows.
  </Card>

  <Card title="Reporting" icon="chart-line" href="/bi/overview">
    Track volume, response time, and outcomes across the team.
  </Card>
</CardGroup>

## Reference & settings

<CardGroup cols={2}>
  <Card title="Deliverability" icon="shield-check" href="/comms/deliverability/overview">
    Authenticate your domain (SPF/DKIM/DMARC) and warm your sending.
  </Card>

  <Card title="Suppressions" icon="ban" href="/comms/suppressions/overview">
    Manage bounces, complaints, and unsubscribes.
  </Card>
</CardGroup>

## Related

* **Meetings**: [Calendar](/comms/calendar/overview) · [Scheduling](/comms/scheduling/overview) · [Forms](/comms/forms/overview)
* **Sales tools**: [Playbooks](/comms/playbooks/overview) · [Coaching](/comms/coaching/scorecards)
* **Data**: [Conversations as data](/comms/conversations/overview) · [Records](/data/records/overview)


## Related topics

- [Overview](/data/properties/communication/overview.md)
- [Coaching Trends](/comms/coaching/trends.md)
- [Forms](/comms/forms/overview.md)
- [Scheduling](/comms/scheduling/overview.md)
- [Presentation](/data/properties/communication/presentation.md)