> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice & Calls

> Make and receive calls in the browser: with recording, transcription, voicemail, and smart caller ID.

Voice in Custral runs on Twilio. Outbound and inbound calls share the same Conversation timeline as email, SMS, and chat. With their own recording, transcription, duration, and disposition. It all happens in the browser; there's nothing to install.

## Get started

<Card title="Set up calling" icon="rocket" horizontal href="/comms/voice/numbers">
  Provision a number, then make your first call from the dialer.
</Card>

## What you can do

**Make & take calls**

<CardGroup cols={2}>
  <Card title="Dialer" icon="phone-arrow-up-right" href="/comms/voice/dialer">
    Make and receive calls in the browser, including power-dialing a list.
  </Card>

  <Card title="Numbers" icon="phone-volume" href="/comms/voice/numbers">
    Buy and manage the phone numbers you call from.
  </Card>

  <Card title="Sending pools" icon="layer-group" href="/comms/voice/pools">
    Group numbers for round-robin outbound.
  </Card>

  <Card title="Caller ID" icon="id-card" href="/comms/voice/caller-id">
    Control which number (and name) you call from.
  </Card>
</CardGroup>

**Capture & follow up**

<CardGroup cols={2}>
  <Card title="Recording" icon="microphone" href="/comms/voice/recording">
    Record calls, with consent controls and transcription.
  </Card>

  <Card title="Voicemail" icon="voicemail" href="/comms/voice/voicemail">
    Capture, transcribe, and inbox missed-call messages.
  </Card>
</CardGroup>

## Feature reference

| Feature           | What it does                                                              | Use it when                          |
| ----------------- | ------------------------------------------------------------------------- | ------------------------------------ |
| **Power dialer**  | Walks a list of records, auto-advancing when you hang up                  | Working through a call list          |
| **Recording**     | Records calls per your recording policy, with a consent announcement      | You need call records or transcripts |
| **Transcription** | Transcribes recorded calls and voicemails                                 | Reviewing or searching calls         |
| **Voicemail**     | Captures a missed-call message, transcribes it, and files it in the inbox | Callers reach you while you're away  |
| **Dispositions**  | An outcome you set when a call ends                                       | Tracking call results for reporting  |

## Works with

<CardGroup cols={2}>
  <Card title="Conversations" icon="messages" href="/comms/conversations/overview">
    Calls thread onto the record's timeline alongside email and SMS.
  </Card>

  <Card title="Coaching" icon="clipboard-check" href="/comms/coaching/scorecards">
    Score recorded calls against a scorecard.
  </Card>
</CardGroup>

## Reference & settings

<CardGroup cols={2}>
  <Card title="Recording policy" icon="shield-halved" href="/comms/voice/recording">
    Who gets recorded, consent, and retention.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/comms/voice/troubleshooting">
    Calls not connecting, audio, recording, or caller ID.
  </Card>
</CardGroup>

## Related

* [SMS](/comms/sms/overview) · [Deliverability](/comms/deliverability/overview) · [Conversations & threading](/comms/conversations/overview)


## Related topics

- [Email](/comms/email/overview.md)
- [Twilio](/integrations/twilio.md)
- [Deepgram](/integrations/deepgram.md)
- [Phone](/data/properties/text/phone.md)
- [Conversations](/data/conversations/overview.md)