> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Choose which events notify you, and pick your notification sounds.

## Overview

Control which events notify you from **Settings → Client Settings → Notifications**. These toggles apply to your **account** across web, desktop, and mobile. They're enforced when a notification is sent, so turning one off silences it everywhere.

## What you can toggle

| Setting              | Notifies you when…                                                              |
| -------------------- | ------------------------------------------------------------------------------- |
| **New emails**       | An inbound email arrives on a channel you're assigned to.                       |
| **Task assignments** | A task is assigned to you.                                                      |
| **Voicemails**       | A caller leaves you a voicemail.                                                |
| **Recommendations**  | A high-priority AI recommendation about your accounts or conversations appears. |

<Note>
  A2P registration-status notifications are transactional and always delivered. There's no toggle for them.
</Note>

## Browser notifications

**Enable browser notifications** lets Custral notify you when the tab isn't focused. This is a **per-browser / per-device** permission (not saved to your account). If it's blocked, re-enable it in your browser's site settings.

## Notification sounds

The **Notification sounds** card (same tab) sets the sound for an **Incoming call** and a **New conversation**. A preset or a custom upload, with a preview. The sound choice syncs to your account; the **Play sounds on this device** switch is per-device.

## Troubleshooting

| Symptom                                     | Likely cause                                                  | What to check                                                                             |
| ------------------------------------------- | ------------------------------------------------------------- | ----------------------------------------------------------------------------------------- |
| Turned a notification off but still got one | The change didn't save                                        | Toggles save immediately. Reload and retry; a failed save rolls back with an error.       |
| No browser notifications                    | Per-device permission not granted or blocked                  | Use **Enable browser notifications**; if blocked, fix it in your browser's site settings. |
| No sound on one device                      | **Play sounds on this device** is off there (it's per-device) | Turn it on in the Notification sounds card on that device.                                |

<Note>
  When reporting an issue, include the **request id** shown in the error toast. It links the in-app error to the server logs.
</Note>

## Related

* [My account](/start/account/overview)


## Related topics

- [Voicemail](/comms/voice/voicemail.md)
- [Recommendations](/ai/recommendations.md)
- [Workflow Actions](/automation/workflows/actions.md)
- [Change Log](/product/updates.md)
- [Mobile app](/start/apps/mobile.md)