> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Who's here

> See teammates on the same page, document, sheet, deck or board, what they're doing, and jump to them or follow along.

When a teammate has the same thing open as you, their avatar appears at the top
of it. Each person has **one colour everywhere**: their avatar ring, their
cursor in a document, the outline around the cell or slide element they've
selected. That's how you tell at a glance who is where.

***

## Where you'll see them

| Where | What you see |
| - | - |
| **Documents** | Their cursor and selection in their colour, labelled with their name. |
| **Spreadsheets** | An outline around the cell or range they've selected. |
| **Decks** | Their avatar on the slide they're on in the slide list; on that slide, an outline around what they've selected and "Maya is on this slide". |
| **Whiteboards** | An outline and their name around what they've selected, marked "moving" while they drag it. |
| **Records and pages** | Who's viewing, and which tab they're on. |
| **Conversations** | Who has it open, and a notice above the reply box when someone else is **writing a reply**, so two people don't answer the same customer. |

The mobile app shows the same on records and conversations, including the
"writing a reply" notice, and inside documents, sheets, decks and boards.

A person shows as **editing** if they've changed something in the last minute,
otherwise **viewing**.

## Hover, jump, follow

* **Rest the pointer on an avatar** to see what that person is doing and how
  long they've been there, with **Go to**, **Follow** and **View profile**.
* **Click the avatars** for everyone at once. Click a name to go to where they
  are, once: their slide, cell, caret or tab.
* **Follow** keeps you with them as they move. A "Following Maya" chip shows
  while you are. Scrolling, clicking or typing takes your view back and stops
  following, and so does the chip's ✕.

On a whiteboard, following moves you to what they've selected. Your view and
pointer are never shared: nobody can drag your camera around.

## Troubleshooting

<AccordionGroup>
  <Accordion title="A teammate has it open but I don't see them">
    They need to be connected right now. A tab left open in the background still counts, but a closed laptop drops off
    within about a minute and a half. You only see people on things you can open yourself.
  </Accordion>

  <Accordion title="Their colour is different from the last time">
    The colour comes from their name, so it only changes if their name does.
  </Accordion>

  <Accordion title="Follow stopped on its own">
    Following ends as soon as you scroll, click or type outside the avatars, and when the person you're following
    leaves.
  </Accordion>

  <Accordion title="No 'writing a reply' notice">
    It shows on conversations with a reply box (chat, SMS, widget and email), while the other person's reply box has
    focus.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Teammate profiles" icon="id-card" href="/team/users/profiles">
    Who they are, what they own, and how to reach them.
  </Card>

  <Card title="Documents" icon="file-lines" href="/surfaces/views/types/document">
    Writing together in a document.
  </Card>
</CardGroup>


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