> ## Documentation Index
> Fetch the complete documentation index at: https://docs.custral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custral documentation

> Guides and references for running your full customer lifecycle on Custral: email, SMS, voice, and chat over a data model you shape yourself.

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      <div>
        <div className="eyebrow">Documentation</div>
        <h1>Learn the product. Build on the API.</h1>
        <p className="lead">Custral runs email, SMS, voice, and chat on a data model you shape yourself: with automations, AI, and reporting on top. Guides for using it, and references for building on it.</p>

        <div className="cta">
          <a className="btn primary" href="/start/introduction">Get started →</a>
          <a className="btn ghost" href="/dev/api-reference/overview">API reference</a>
          <a className="clink" href="/start/sandboxes/overview">Try it in a sandbox ›</a>
        </div>
      </div>

      <div className="herovis">
        <div className="appwin">
          <div className="winbar"><span className="tl r" /><span className="tl y" /><span className="tl g" /><span className="wt">Shared inbox</span><span className="wpill">4 unread</span></div>

          <div className="winbody">
            <div className="side">
              <div className="snav on"><span className="g">✉</span>Inbox</div>
              <div className="snav"><span className="g">👥</span>Contacts</div>
              <div className="snav"><span className="g">◆</span>Deals</div>
              <div className="snav"><span className="g">📊</span>Dashboards</div>
              <div className="snav"><span className="g">⚡</span>Sequences</div>
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            <div className="main">
              <div className="conv"><span className="av a1">AL</span><span className="ct"><span className="cn">Ada Lovelace <span className="ch">Email</span></span><span className="cs">Re: Onboarding, sounds great, let's book a call…</span></span><span className="cd">2m</span><span className="un" /></div>
              <div className="conv"><span className="av a2">MG</span><span className="ct"><span className="cn">Marcus Green <span className="ch">SMS</span></span><span className="cs">Reply YES to confirm your appointment</span></span><span className="cd">1h</span><span className="un" /></div>
              <div className="conv"><span className="av a4">SC</span><span className="ct"><span className="cn">Sofia Chen <span className="ch">Voice</span></span><span className="cs">Missed call · voicemail transcript ready</span></span><span className="cd">3h</span></div>
              <div className="conv"><span className="av a3">JP</span><span className="ct"><span className="cn">Jordan Pak <span className="ch">Chat</span></span><span className="cs">Is there a plan for teams over 50 seats?</span></span><span className="cd">1d</span></div>
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        <div className="codecard">
          <div className="codebar"><span className="tl r" /><span className="tl y" /><span className="tl g" /><span className="name">quickstart.ts</span></div>

          <pre className="code">
            {`import { Custral } from "@custral/sdk";
                        const c = new Custral({ apiKey: API_KEY });

                        await c.records.create({
                        object: "contacts",
                        fields: { name: "Ada" },
                        });`}
          </pre>
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    <div className="paths">
      <a className="path" href="/start/introduction">
        <span className="pic">🧭</span>

        <span>
          <h4>Use the product</h4>
          <p>Set up your workspace, run the shared inbox, model your data, and build views & automations, all click-through, with screenshots.</p>
          <span className="go">Product guides →</span>
        </span>
      </a>

      <a className="path" href="/dev/getting-started">
        <span className="pic">💻</span>

        <span>
          <h4>Build on Custral</h4>
          <p>Authenticate and build with the REST API, the SDK, the CLI, or MCP: from your first API call to production integrations.</p>
          <span className="go">Developer platform →</span>
        </span>
      </a>
    </div>
  </section>

  <section className="wrap tasksec">
    <div className="sechead"><h2>What do you want to do?</h2><span className="sub">Jump straight to the task</span></div>

    <div className="tasks">
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        <h3><span className="ic">✉</span>Communicate</h3>

        <ul>
          <li><a href="/comms/email/getting-started">Send & track email<span className="arw">→</span></a></li>
          <li><a href="/comms/sms/overview">Send & receive SMS<span className="arw">→</span></a></li>
          <li><a href="/comms/voice/overview">Make & receive calls<span className="arw">→</span></a></li>
          <li><a href="/comms/chat/overview">Add a website chat widget<span className="arw">→</span></a></li>
        </ul>
      </div>

      <div className="tcol">
        <h3><span className="ic">▦</span>Organize your data</h3>

        <ul>
          <li><a href="/data/getting-started">Model an object<span className="arw">→</span></a></li>
          <li><a href="/data/properties/overview">Add properties to records<span className="arw">→</span></a></li>
          <li><a href="/start/onboarding/migration">Import a spreadsheet<span className="arw">→</span></a></li>
          <li><a href="/surfaces/views/overview">Build a view or dashboard<span className="arw">→</span></a></li>
        </ul>
      </div>

      <div className="tcol">
        <h3><span className="ic">⚡</span>Automate & build</h3>

        <ul>
          <li><a href="/automation/workflows/overview">Build a workflow<span className="arw">→</span></a></li>
          <li><a href="/automation/sequences/overview">Start a sequence<span className="arw">→</span></a></li>
          <li><a href="/ai/chat-agents/overview">Set up an AI agent<span className="arw">→</span></a></li>
          <li><a href="/dev/api-reference/overview">Call the REST API<span className="arw">→</span></a></li>
        </ul>
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  </section>

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    <section className="wrap">
      <div className="sechead"><h2>Browse by area</h2><span className="sub">Every product, one line each</span></div>

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          <h3><span className="chip">💬</span>Communications</h3>
          <a className="drow" href="/comms/email/overview"><span className="di">✉</span><span><span className="dt">Email</span><div className="dd">Send, receive, and thread email from shared inboxes.</div></span></a>
          <a className="drow" href="/comms/sms/overview"><span className="di">💬</span><span><span className="dt">SMS & chat</span><div className="dd">Two-way texting and a website chat widget.</div></span></a>
          <a className="drow" href="/comms/voice/overview"><span className="di">📞</span><span><span className="dt">Voice</span><div className="dd">Place and receive calls, with recording and voicemail.</div></span></a>
          <a className="drow" href="/comms/templates/overview"><span className="di">🗂</span><span><span className="dt">Templates & snippets</span><div className="dd">Reusable message content across channels.</div></span></a>
        </div>

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          <h3><span className="chip">▦</span>Data & surfaces</h3>
          <a className="drow" href="/data/overview"><span className="di">🧱</span><span><span className="dt">Objects & records</span><div className="dd">Model your business, the foundation of everything.</div></span></a>
          <a className="drow" href="/data/properties/overview"><span className="di">🔤</span><span><span className="dt">Properties</span><div className="dd">Typed fields, formulas, rollups, and auto-fill.</div></span></a>
          <a className="drow" href="/surfaces/views/overview"><span className="di">📊</span><span><span className="dt">Views & dashboards</span><div className="dd">Tables, boards, and charts over live data.</div></span></a>
          <a className="drow" href="/blocks/overview"><span className="di">🧩</span><span><span className="dt">Blocks</span><div className="dd">The pieces (tables, charts, notes, embeds) that fill a view.</div></span></a>
        </div>

        <div className="dgroup">
          <h3><span className="chip">⚡</span>Automation & AI</h3>
          <a className="drow" href="/automation/overview"><span className="di">🔁</span><span><span className="dt">Workflows & sequences</span><div className="dd">Trigger actions and run multi-step outreach.</div></span></a>
          <a className="drow" href="/automation/jobs/overview"><span className="di">🕒</span><span><span className="dt">Jobs</span><div className="dd">Scheduled and bulk operations across records.</div></span></a>
          <a className="drow" href="/ai/overview"><span className="di">✨</span><span><span className="dt">AI agents & auto-fill</span><div className="dd">Chat personas and per-property enrichment.</div></span></a>
          <a className="drow" href="/bi/overview"><span className="di">📈</span><span><span className="dt">Business intelligence</span><div className="dd">Reports and dashboards across the workspace.</div></span></a>
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          <h3><span className="chip">🧰</span>Platform & developers</h3>
          <a className="drow" href="/team/overview"><span className="di">👥</span><span><span className="dt">Team & permissions</span><div className="dd">Users, groups, and access via entities and ACLs.</div></span></a>
          <a className="drow" href="/integrations/overview"><span className="di">🔌</span><span><span className="dt">Integrations</span><div className="dd">Connect email, calendar, telephony, and more.</div></span></a>
          <a className="drow" href="/start/sandboxes/overview"><span className="di">🧪</span><span><span className="dt">Sandboxes</span><div className="dd">A full test workspace with sample data. The test mode.</div></span></a>
          <a className="drow" href="/dev/getting-started"><span className="di">💻</span><span><span className="dt">Developer platform</span><div className="dd">REST API, SDK, CLI, and MCP for building on Custral.</div></span></a>
        </div>
      </div>
    </section>
  </div>

  <div className="wrap">
    <div className="helprow">
      <span className="lead-in">New here?</span>
      <a href="/start/introduction">Get started</a><span className="sep">·</span>
      <a href="/dev/api-reference/overview">API reference</a><span className="sep">·</span>
      <a href="/product/updates">Changelog</a><span className="sep">·</span>
      <a href="/start/sandboxes/overview">Try a sandbox</a>
    </div>
  </div>

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        <div>
          <h3>Stuck on something?</h3>
          <p>Talk to a person, or check the troubleshooting guide for your area first.</p>
          <a className="go" href="/support">Get support →</a>
        </div>

        <div className="supportcontacts">
          <a className="scontact" href="mailto:hello@custral.com">
            <span className="si">✉</span>
            <span><span className="sl">Email</span><span className="sv">[hello@custral.com](mailto:hello@custral.com)</span></span>
          </a>

          <a className="scontact" href="tel:+19179245861">
            <span className="si">☎</span>
            <span><span className="sl">Phone · Mon–Fri, 9–6 ET</span><span className="sv">+1 (917) 924-5861</span></span>
          </a>
        </div>
      </div>
    </section>
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## Related topics

- [Where Custral runs](/start/apps/overview.md)
- [Spreadsheet](/blocks/embedded/object/spreadsheet.md)
- [Widgets](/blocks/widgets/overview.md)
- [Deliverability](/comms/deliverability/overview.md)
- [Core Concepts](/blocks/concept.md)