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Voice in Custral runs on Twilio. Outbound and inbound calls share the same Conversation timeline as email, SMS, and chat. With their own recording, transcription, duration, and disposition. It all happens in the browser; there’s nothing to install.

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Get started

Set up calling

Provision a number, then make your first call from the dialer.

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What you can do

Make & take calls

Dialer

Make and receive calls in the browser, including power-dialing a list.

Numbers

Buy and manage the phone numbers you call from.

Sending pools

Group numbers for round-robin outbound.

Caller ID

Control which number (and name) you call from.
Capture & follow up

Recording

Record calls, with consent controls and transcription.

Voicemail

Capture, transcribe, and inbox missed-call messages.

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Feature reference

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Works with

Conversations

Calls thread onto the record’s timeline alongside email and SMS.

Coaching

Score recorded calls against a scorecard.

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Reference & settings

Recording policy

Who gets recorded, consent, and retention.

Troubleshooting

Calls not connecting, audio, recording, or caller ID.