Skip to main content

​
Overview

Type / anywhere in the email composer to open a palette of things you can drop into the message you are writing. Most of what it offers is not text. /meeting reads your own booking pages and inserts the times you are genuinely free, each one a link the recipient clicks to book. Type ; instead and you land straight in your Snippets. Both menus filter as you type, and both read from the same list underneath, so a snippet is reachable either way.

​
The commands

You do not have to remember the exact word. Matching runs across each command’s title, description and keywords, so /cal, /slot and /avail all find Meeting times, and /questions finds Send a form.

​
Meeting inserts

All three meeting commands open the same picker, which asks two things: which booking page, and what shape the insert takes. You can switch shape inside the picker, so the command you typed only decides which one it opens on.
  • The times are live. They come from the same endpoint the public booking page serves, computed against your connected calendars at the moment you insert them. A recipient is never offered a slot you have already filled.
  • Every time is a booking link. Each one deep-links to the booking page with that slot already selected, so the recipient confirms in one click instead of finding it again in a calendar grid.
  • They read in your timezone and your locale. The zone is named in the message, because the text is fixed at insert time and a recipient in another country cannot reformat it.
  • Five slots by default, up to twelve. Past that a message reads as a calendar dump rather than an offer.

​
What lands in the message

A times insert writes one line per day: the day in bold, then that day’s times as links, and under them a line naming the timezone with a link back to the full booking page.
Paragraphs and links, and nothing richer. That is deliberate rather than a limitation: styled buttons in a table are stripped by the editor before the message is ever sent, so plain links are what survives both the composer and the recipient’s mail client. What you see in the composer is what they get, in Gmail, Apple Mail and Outlook alike.
This is what separates inserting times from pasting a link from a separate scheduling tool. Custral owns both halves, so the availability in the email and the availability on the booking page are the same query against the same calendars.

​
Nothing is hidden

A command whose prerequisites are missing is still listed. It renders dimmed and the reason replaces its description, so the palette tells you what to set up rather than looking like the feature is absent.

​
On mobile

The mobile composer has no / trigger: a phone keyboard makes an in-editor trigger awkward, and the editor there cannot insert at the caret. Tap the + in the composer toolbar instead. It opens the same commands, reads the same booking pages, and inserts the same block, so a recipient cannot tell which device a message was written on. Form and file inserts are on the web composer only today.

​
Using it

1

Publish a booking page

Under Account → Scheduling, create an event type, connect a calendar, set your availability, and set its status to Active. See Scheduling for the full setup.
2

Open a composer

Reply to a thread, or start a new message from the Email Browser, a record, or a conversation.
3

Type a command

Type / and pick a row, or type the whole command (/meeting) and press Enter.
4

Choose a page and shape

Pick which booking page to offer, switch between Times, Link only and Sentence, and set how many slots to include.
5

Insert and send

The block lands at your caret. Edit around it like any other content, then send.

​
Troubleshooting

When reporting an issue, include the request id shown in the error toast. It links the in-app error to the server logs.
  • Compose & Send: where the composer opens from, and how a sent message links back to a record.
  • Scheduling: event types, availability windows and booking rules, which is what /meeting reads.
  • Snippets: the ;shortcut library, also reachable from /.
  • Forms: what /form links to, and where the answers land.