Dialer - Custral Docs

The dialer is a persistent widget docked to the bottom of the app. It runs right in your browser; no software install is required.

Making a call

Click any phone-property value to dial it directly.
Open the dialer and type a number to dial manually.
Use power-dialer mode to walk through a list of records, auto-advancing to the next when you hang up.

Receiving a call

When an inbound call arrives on a number you have access to, the dialer rings. The matched Conversation (or a new one, if there’s no match) opens in a side panel so you have the record and history while you talk.

Disposition

After the call ends, you are prompted to set a disposition (e.g., Connected, Voicemail, Wrong Number). Dispositions are configured per-workspace and feed into reporting. See Stages & Rules for how dispositions are scoped per conversation type.

Hold, transfer, conference

The dialer supports hold and warm transfer between users in the same workspace. Conference (3+ parties) is on the roadmap.