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Custral handles every customer conversation (email, SMS, voice, and live chat) in one place. Every channel writes into the same Conversation model, so they share one inbox, one threading model, and one automation surface. It’s where your team lives day to day.

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Get started

Connect your first channel

Connect an email inbox and send your first tracked message in a few minutes.

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What you can do

Reach out on any channel

Email

Send, receive, thread, schedule, template, and AI-draft email.

SMS

Two-way SMS/MMS over your Twilio numbers.

Voice & calls

Browser dialer with recording, voicemail, and caller ID.

Chat widget

An embeddable live-chat widget for your website.
Organize & route

Conversations

The thread model that unifies every channel into one timeline.

Shared inbox

One assignable inbox with saved views across every channel.

Templates & snippets

Reusable full messages and inline snippets your team can drop in.

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Feature reference

What each capability does and when to reach for it.

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Works with

Communications composes with the rest of Custral. Conversations aren’t a silo.

AI

Draft replies, run chat agents, and summarize threads automatically.

Sequences

Enroll a contact and let multi-step outreach send across channels.

Records

Every conversation links to the record it’s about, so context follows.

Reporting

Track volume, response time, and outcomes across the team.

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Reference & settings

Deliverability

Authenticate your domain (SPF/DKIM/DMARC) and warm your sending.

Suppressions

Manage bounces, complaints, and unsubscribes.