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When a call to one of your numbers isn’t answered, Custral plays a greeting and lets the caller leave a message. The recording is transcribed and lands in the Voicemail inbox in the dialer, attached to the call’s conversation, with the assigned teammate notified.

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How it works

  1. An inbound call rings the assigned teammate.
  2. If no one answers, Custral plays the number’s greeting and records a message.
  3. The recording is stored, transcribed, and a Voicemail appears in the dialer inbox (newest first), marked unread.
  4. The audio is also attached to the call’s conversation timeline, and the assigned teammate gets a notification (unless they’ve turned voicemail notifications off).
Leaving a voicemail is the caller choosing to record their own message, so voicemail capture is independent of the call-recording policy. A number set to “Never record” still captures voicemails.

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Setting the greeting

Open a number under Settings → Phone & SMS → Numbers, edit it, and set:

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The voicemail inbox

Open the dialer and click the voicemail icon. Each entry shows the caller (contact name when the number matches a record, otherwise the number), the time, and the duration, with an audio player and the transcript. Playing a voicemail marks it read; the unread count shows on the dialer dock icon.

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Notifications

The assigned teammate is notified of a new voicemail across web, desktop, and mobile. Toggle this under Settings → Notifications → Voicemails. The notification names the caller and duration, never the transcript.

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Troubleshooting

Recording

Control when calls are recorded and transcribed.

Phone numbers

Buy, assign, and configure your numbers.