Overview
Usage by customer goes on a product record’s page and shows how that product is used across your customers, from the events your product sends to a usage module:- Customers using it in the last 30 days, and what share of your active customers that is.
- Uses in the last 30 days, with the change on the 30 days before.
- Uses, all time, and when the first use landed.
- Uses per week for the last 12 weeks.
- Uses it most: the five customers with the most uses in the last 30 days.
- Slipping: customers whose last 14 days fell 30% or more on the 14 days before.
- Haven’t tried it: how many active customers have never used this product, with a few examples.
Configuration
There is nothing to configure. The block finds the usage module whose product object is the object this record belongs to. When more than one module meters that object, tabs at the top of the block switch between them. Figures from different modules are never added together.How the numbers are counted
Counts include every customer. The named lists only show customers you can open, so a private account is counted but
not named.
Troubleshooting
See also
- Usage by product: the same events, seen from a customer’s page.
- Usage Stat: one aggregated number.
- Usage tracking: modules, events, and the ingest endpoint.