Key Characteristics
- Task-Focused: Each widget is built to excel at a single primary function (e.g., making a phone call, managing a conversation).
- Global or Local: Widgets can be pinned globally to the Custral sidebar/footer or embedded within specific pages.
- Real-Time: They often handle live data streams, such as audio for calls or message updates for chat.
The Widget Bar
All widgets are managed through the Widget Bar, a persistent dock located at the edge of your workspace (inspired by high-performance utility docks).- Quick Access: Toggle widgets on and off with a single click or keyboard shortcut.
- Persistent State: Widgets maintain their state (e.g., an active call or a chat history) even as you navigate between different pages in Custral.
- Unified Controls: Common settings like volume, notifications, and AI model selection are accessible directly from the bar.
Core Custral Widgets
Custral includes several high-performance widgets to boost team productivity:Conversation
A unified interface for managing customer communications across email, SMS, and chat.
Dialer
A fully integrated VoIP dialer for making and receiving calls directly within Custral.
AI Agent
A persistent AI assistant that can answer questions, summarize data, and execute tasks.
Usage
Widgets work best when they’re within reach during normal work:- Global Search & Action: The AI Agent widget allows users to query the entire Custral database from anywhere in the app.
- Omnichannel Support: The Conversation widget centralizes all support tickets and messages, allowing for rapid response.
- Sales Outreach: The Dialer widget enables sales teams to move through lead lists quickly without switching context.
Configuration
Each widget has its own settings, which often include:Learn more about the specific capabilities of the Conversation, Dialer, and Agent widgets in their respective sections.