Inbox - Custral Docs

Overview

The Inbox block embeds a connected email channel. On a record page it shows that mailbox’s threads with the record’s contact: sender, subject, snippet, and date. Placed elsewhere (a dashboard), it shows the channel’s recent inbox. It’s the way to keep a contact’s email conversation on their record without switching to the full inbox.

Use cases

A Contact / Lead record: the running email thread with that person, in context.
A shared dashboard: a team mailbox’s recent inbox as a monitoring panel.

Configuration parameters

Param	Type	Description
`objectId`	`object`	The object the block is bound to. Set automatically when placed on a record page.
`channelId`	`dropdown`	The connected email channel (mailbox) the inbox is sourced from (required).

Troubleshooting

Symptom	Likely cause	What to check
No channel to pick	No email channel is connected	Connect a mailbox under Communications first.
Empty on a record	The record has no email, or no threads match it	Add an email property value; matching is by the contact’s address.
Empty on a dashboard	The chosen channel has no recent mail, or its sync is behind	Confirm the channel is connected and syncing.

See also