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When to use

Use the Call Score Trend to see whether coaching is working: one line per teammate, one point per week, with the team average dashed behind them. It reads coaching reviews and credits each review to the teammates who were on the call, not the manager who reviewed it.

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Required data shape

  • Coaching reviews on calls or meetings, scored on a scorecard.
  • Teammates on those calls: a review counts for every teammate who was a participant.
There is no object or property to pick. The block reads reviews directly.

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Configuration

It reads reviews on every scorecard. On a team’s view it lists only that team’s members.

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How it reads

  • A week with no scored review is a gap in the line, not a zero.
  • The legend shows each teammate’s latest weekly score and the team’s.
  • At most six teammates get a line, the six with the most scored reviews.
  • A review that answered nothing that scores (every answer N/A, or text only) is left out. An auto-failed review counts as 0%.

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Troubleshooting

Weakest Criteria

Where each teammate loses points.

Team performance

The per-teammate table, with a Coaching column.

Coaching trends

Reviews by reviewer, in Settings.

Scorecards

How reviews are scored.